Shipping + Returns

RETURNS  FOR  PURCHASES  MADE  IN-STORE    

We allow returns on items within 10 days of purchase for a Full Refund + up to 30 days for Store Credit. Items must be unused, unaltered, with tags attached + receipt or gift receipt to be valid for return. If items have make-up stains, they will not be eligible for refund or store credit. Sale items, bath, body + home cleaning items are final sale.

 

RETURNS  FOR  PURCHASES  MADE  ONLINE

Sale items, bath, body + gift certificates are final sale + ineligible for refund or exchange.

Not completely satisfied with your purchase? No problem. We allow returns on items within 10 days of receipt for a Full Refund + up to 30 days for Store Credit. The post date of your return package must fall within this time frame to be valid.

All merchandise must be returned in its original, undamaged condition; tags attached, items unworn, unwashed, unaltered, free of make-up and deodorant stains. Shoes must be returned with no wear + accompanied by their original canvas shoe bag. Original + return shipping fees are non-refundable. Please review your returns carefully prior to sending it in.

Please note that you, the customer, are responsible for the shipping + handling of the returned item.

T O   M A K E   A   R E T U R N   F O R   A N   O N L I N E   P U R C H A S E
[1]  Fill out the Return Form included in your original shipment. There is also a copy of the Return Form at the bottom of this page.
[2]  Include in your package the filled out Return Form as well as the original packing slip from your original shipment.
[3]  Send your package back to us [1629 W. 1st Ave, Columbus, Ohio 43212] via shipping method of your choice. Please note your tracking number from your label for your own records.
[4]  Once we receive your package, allow up to 4 business days for return processing. When your return is processed you will be emailed a notification. It can take 7-10 business days for your personal bank to process the refund into yoru account. Please note that original shipping fees are non-refundable. Refunds will be processed on the same card used for the original transaction. If the original purchase card is no longer available, you will be issued a gift card.
P R E F E R   T O   R E T U R N   I N   P E R S O N ?
In the event that you are located near one of our brick + mortar locations + would prefer to drop your return off in-store + save shipping fees, you are welcome to do so. We will still need the filled out Return Form + your original Order Form. Please note that our stores act as a drop-off point for Online Returns only.They will not be processing your return. Your return will be transferred to our Returns Department at our Home Office to be validated. Please allow up to 4 business days for return processing.
D A M A G E D   O R   D E F E C T I V E   M E R C H A N D I S E ?
We carefully inspect every piece that comes in, but in the rare case that you might receive defective or damaged merchandise, please contact our Returns Department at orders@shopvernacular.com within 3 days of receiving your order. We’re sorry, but there no exceptions to the timing of this policy.

SHIPPING

P A Y M E NT

We are able to accept the following forms of payment:


S A L E S   T A X 


A 7.5% sales tax is only applicable to merchandise shipped to an Ohio address.

S H I P P I N G   R A T E S   F O R   U S A   O R D E R S   O U T S I D E   O H I O

Orders are not shipped on weekends or holidays.

Free Shipping on Orders $75+ // $5 Flat Rate Shipping on Orders under $75.

The above rates are calculated before Tax + Shipping fees.

Promotional Offers for Free Shipping do not include Return Shipping costs.

Please allow up to 3 days for us process you order.

Ground: USPS typically delivers within 3-6 business days. Delivery dates may vary according to USPS; we cannot control the package after it leaves our facility. You will be given a tracking number to keep track of your package once it has left our hands.

Include supplemental address information (apt #, unit, mailroom, attn:, etc.) to ensure prompt delivery.

All orders are shipped from Columbus, Ohio zip code 43212.

S H I P P I N G  R A T E S   F O R   C A N A D A

Orders are not shipped on weekends or holidays.

An additional $10 shipping charge will be added to all orders being shipped to Canada.

Please allow up to 3 business days for your order to be processed.

All orders are shipped from Columbus, Ohio zip code 43212.

We are currently not shipping Internationally

 

QUESTIONS?

Please e-mail us at: orders@shopvernacular.com
VERNACULAR reserves the right to determine eligibility for returns + to update this policy at any time without notice.
VERNACULAR is not responsible for any return packages that are lost or damaged.

 

MERCHANDISE AVAILABILITY

While we make every attempt to properly represent real inventory quantities in our warehouse on our website, merchandise availability cannot be guaranteed. If merchandise is not available by the time your order processes, we will notify you via email.