SHIPPING + RETURNS

SHIPPING    

We ship everywhere within the continental United States. All orders over $100 ship for free. Orders under $100 ship for $4.99.

 

RETURN POLICY

We offer returns for STORE CREDIT on your purchase for up to 30 days. Items must be unused, unaltered, with tags attached + physical or trackable receipt to be valid for return. If items have make-up stains, they will not be eligible for return.
Sale items, specialty food items, as well as bath, body + home cleaning items are all final sale.

 

HOLIDAY RETURN POLICY

For items purchased between Nov. 1, 2020 and Dec. 24, 2020 we offer returns for STORE CREDIT on your purchase until Jan. 15, 2021. Items must be unused, unaltered, with tags attached + physical or trackable receipt to be valid for return. Items with make-up stains will not be eligible for return.
Sale items, face masks, specialty food items, as well as bath, body + home cleaning items are all NON-RETURNABLE. 

 

TO MAKE A RETURN FOR AN ONLINE PURCHASE

  1. Fill out the included Return Form to include with your return.

  1. You may swing by any of our brick and mortar locations to return an online order. If your mailing your return back, you may mail it using the service of your choice, keeping the tracking number for your own records. Please note that we are not responsible for any return fees nor packages that are lost or damaged.

  1. Once we receive your return, we will email you with your online store credit code. These credits to not expire. If you’d like your credit converted into a physical gift card for in-store use, simply let us know via email (hello@shopvernacular.com) prior to your visit.

 

DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE?

We carefully inspect every piece that ships out, but in the rare case that you might receive defective, damaged or incorrect merchandise, please email me at hello@shopvernacular.com within three (3) days of receiving your order. Please check your order when it arrives to ensure your expectations are met. If not, we will be able to work together to get you an exchange or store credit.

  

MERCHANDISE AVAILABILITY

While we make every attempt to properly represent real inventory quantities in our warehouse on our website, merchandise availability cannot be guaranteed. If merchandise is not available when your order is processed, we will notify you via email. When merchandise isn't available, the purchsse will be fully refunded.

 

QUESTIONS OR CONCERNS?

Please email us at hello@shopvernacular.com.